Returnss at A-FTNSS
Please note: If you bought your product from Amazon you have to use the Amazon return service.
A-FTNSS.com applies a return period of 14 days, with which we honour the period to exercise the so-called right of withdrawal. Within this time frame, you may try on the item(s) you ordered as you would do in a store.
If you decide to return one or more items, please ensure that we receive them within 14 days. We will refund the amount paid within 3 days after confirmation of receipt. We only accept non-damaged unworn products, with the original tags and labels still attached, with all the co-send items that we have to send with. Shipping costs for the item(s) you returned will not be reimbursed. Please enclose a copy of the invoice, clearly stating your bank account number to enable us to reimburse you (excluding shipping costs).
If you wish to exercise your right of withdrawal, please do the following:
1. Send an email to our support team at firstname.lastname@example.org in which you should clearly state:
• Your address
• Order number
• Invoice number
• The reason for returning the item(s)
• Your bank account number
2. After you have received confirmation from our support team, please send the item(s) back to us as soon as possible, but within the 14-day return period.
3. Within 5 working days upon receipt of the returned item(s) you will receive our confirmation of receipt. We will then refund the appropriate amount as soon as possible, but not later than 3 days after confirmation of receipt of the returned item(s).
A-FTNSS return address
Webshop / Order number: ORD0….
Reinier Claeszenstraat 42-2
1056 WE Amsterdam
Please note that we can only accept your return shipment in the original state and in the original packaging, with all co-send items. In respect of shoes this means returning them in the original boxes in which they were delivered. In respect of clothing this means returning them unused and with their original labels attached. In respect of accessories with all additional components. Furthermore, please enclose a copy of the invoice with your bank account number. Many thanks!